Relax in Air New Zealand’s comfortable, ergonomically designed seats and explore the wide range of touch-screen entertainment options and enjoy the famous onboard Kiwi service.

A unique feature offered on the Boeing 777–300 aircraft is the Economy Skycouch™ which is a set of three seats that transform into a flat space. Footrests are raised to an even position with the seat cushion to offer a total flat space that measures 74cm (29”) wide – the perfect amount of space to lie down and stretch out.  

Economy Skycouch™

 Key Features:

  • The slimline seat-back enhances the feeling of space. Sculpted upholstering and a flexible headrest provide greater levels of comfort.
  • Entertainment facilities include a 9” HD capacitive touch screen, shared in-seat power and a USB connection.
  • Delicious inhouse chef-designed menu choices with New Zealand wines specially selected by our wine consultants.
  • Snacks and refreshments available during the flight.

Premium Economy

Premium Economy is available on flights operated by Boeing 777-200 and 777-300 aircraft. With generous legroom, extra seat recline, a full leg rest and other luxuries this class of travel is a cut above.

Premium Economy Spaceseat on the 777-300 brings state-of-the-art, generously appointed seats to new levels. These seats are fitted within a shell like enclosure and set at a slight angle. The cleverly designed angled seats have the dual function of maximising privacy or allowing for more open space when travelling with a companion. When in the reclined position, the seat stays within the confines of its shell to prevent the person seated in front from intruding on the personal space of those seated behind.  

Premium Economy Spaceseat

 Key Features:

  • A customised, luxury, leather seat that includes individual armrests, a leg rest and an extendable foot support.
  • Ample storage for your books and magazines.
  • Entertainment facilities, including an 11” HD capacitive touch screen, premium headphones, in-seat power, a USB connection and individual reading lights.
  • Delicious inhouse chef-designed menu options matched with New Zealand wines carefully selected by our wine consultants.
  • Premium check-in and priority baggage.
  • Amenity kit to make your journey more comfortable.

Business Premier

Flying Business Premier™ ensures you receive the very best of everything Air New Zealand has to offer. Featuring the signature, lie-flat bed, one of the longest lie-flat beds in the sky, along with an indulgent memory foam mattress, cosy duvet and two full size pillows.  All beds have direct aisle access and recline to any position. The ottoman footrest even doubles as a visitor’s seat for meal times or a quick catch up. Business Premier™ travellers are treated to an unforgettable culinary experience. World renowned Kiwi chef, Peter Gordon has developed a mouth-watering menu full of fresh innovative creations – from hotcakes for breakfast to char-sui duck for dinner. And, of course, there’s an extensive selection of premium New Zealand wines to complement all meals.  

Business Premier cabin

Key Features:

  • Air New Zealand’s signature soft chalk coloured, leather, luxurious lie-flat bed
  • An ottoman footrest that doubles as guest seating.
  • A large table for dual dining. This adjusts to allow for aisle access while in use.
  • Entertainment facilities, including an 11” HD capacitive touch screen, premium headphones, in-seat power, a USB connection and individual reading lights.
  • Delicious menu options designed by consultant chef, Peter Gordon, matched with premium New Zealand wines carefully selected by our wine consultants.
  • Premium check-in, lounge access and priority baggage.
  • Amenity kit to make your journey more comfortable.


Cabin baggage is restricted to one item in economy class with a maximum weight of 7kg (15lbs). Guests in Premium Economy and Business Premier as well as Air New Zealand and Star Alliance elite members are permitted two pieces with a maximum combined weight of 14kg (30lbs). In addition to these allowances, one small personal item may be taken on board such as a handbag or thin laptop bag, duty free items, or a coat.

Laptops carried in larger bags or wider computer bags will be considered one piece of cabin baggage and not a personal item.


Carry On Baggage

Checked Baggage

Air New Zealand’s checked baggage allowance is determined by fare type for Australia, Pacific Islands (including Honolulu) and Bali flights. The allowances are as follows:

  • Seat only – no bag allowance
  • Seat + Bag – 1 piece at 23kg maximum (50lbs)
  • The Works – 1 piece at 23kg maximum (50lbs)
  • Works Deluxe – 2 pieces at 23kg (50lbs) each
  • Premium Economy – 2 pieces at 23kg (50lbs) each
  • Business – 3 pieces at 23kg (50lbs) each

Checked baggage allowances for long haul flights to Asia (not including Bali), North America and London correspond with Seat + Bag for economy and Premium Economy and Business allowances as shown above. 

Business fares, Gold and Elite members are allowed one additional bag to the standard allowances


Checked Baggage

Bulky Items

Sports items such as bicycles, surfboards, snow skis and snowboards, golf clubs and wind surf equipment are permitted as part of the standard baggage allowance if less than 2 metres in length and under 23kg (50lbs) in weight. Bags weighing over 23kg will be charged a heavy bag fee, while those that exceed linear dimensions of 158 cm will be charged an oversize fee.

Any bag weighing more than 32kg will not be accepted and may have to be sent as freight


Bulky Items

Infant Baggage

Infants are allowed one piece of cabin baggage but do not receive a checked baggage allowance. Strollers and car seats however are accepted free of charge. Children 2 years and above are permitted the standard baggage allowance depending on fare type.

Buying a cheap collapsible stroller is a great idea for travel as they are small and light enough to be taken in the cabin

Restricted or Dangerous Goods

Those items that may endanger the safe operation of flight such as flammable items, explosives, fireworks, poisons, toxic materials and gasoline powered machines are never permitted. For a specific list of restricted items ask your Flight Centre Travel Consultant.

Some batteries such as those for electric wheelchairs may be permitted in the cabin. Ask your airline for specific travel advice on proper procedures for carriage.

Use your ePassport and check-in with ease

International check in must be accomplished at least 90 minutes before departure or two hours prior for flight to the USA. Guests may check in at the ticket counter. For international passengers with a machine readable passport who are departing from London, Sydney, Brisbane, Melbourne, Auckland, Wellington, Christchurch and Queenstown have the option of checking in using the self service kiosks. The kiosk will print the boarding passes and luggage tags. Simply attach the luggage tags to each checked item and take them to the bag drop counter.

International Check-in Guide

at home
  • Know what time you need to leave the house to get to the airport
  • Pack your things, check out our baggage guide
  • Have your flight itinerary ready
  • Ensure you have your valid passport ready
Getting there
  • Be at the airport at least

    120 minutes

    prior to scheduled departure time

At the airport
  • Proceed to check-in counter with passport and itinerary ready
  • Go through security
  • Continue through customs
  • Check the gate number and flight status
  • Sit down and get comfy!


This innovative airline has proven themselves yet again with the opening of their state of the art Sydney International Airport lounge. Be sure to try a signature ‘Kiwitini’ cocktail while enjoying freshly prepared cuisine from the food theatre and panoramic views of the runway.

Customers in all Air New Zealand lounges who have the Air New Zealand mobile app will be able to make use of the unique coffee ordering function which allows them to order coffee directly from a mobile device as they enter the lounge and alerts them when it’s ready to be collected from the barista.

Those wanting to relax can visit the bar lounge or the dedicated quiet zone within the lounge while business travellers can make use of a range of facilities including a powered table for charging devices, Wi-Fi and printing facilities.

With more upgrades planned across the network, stay tuned for more.


Enjoy Air NZ's awards worldwide

 The Air New Zealand Airpoints frequent flyer program allows members to earn and redeem points for flights on Air New Zealand and Star Alliance flights as well as for Virgin Australia and Cathay Pacific flights when on an Air New Zealand code-share flight number. Points can also be earned and redeemed with partner hotel stays and car rentals. Additionally, status points are earned in conjunction with Airpoints Dollars which determine membership status level. Each tier, from Silver, Gold and Elite offer greater rewards and benefits.  

Entry Level

Earn and redeem Airpoints Dollars to spend for flights on Air New Zealand and Star Alliance flights, car rental hire and hotel stays. Earn status credits on most fare classes to achieve a higher tier status.

Airpoints Silver

An upgrade to Silver status is achieved with 225 status credits accrued within a 12 month period. Silver benefits include 2 lounge passes, upgrade privileges and Business Class award fares for upgrades.

Airpoints Gold 

A minimum of 450 status credits are required to upgrade to Gold. In addition to Silver benefits, Gold status members are given lounge access for any Air New Zealand or Star Alliance flight, a no points expiry benefit as well as car and hotel rental vouchers and complimentary frequent flyer seating.

Airpoints Elite 

Elite status is achieved with a minimum of 900 status credits accrued in one year. In addition to Gold benefits, Elite members are entitled to roll over extra status points for the next year, complimentary valet parking at selected airports, and elite gifts.